Seven Aspects to Consider while Selecting RPA Services Provider in 2023

Automation is the future of work. These days, Robotic Process Automation (RPA) is gaining ground swiftly across many industries. Entrepreneurs consider RPA services very important because these services assist them to automate almost all repetitive tasks that take too much time and effort every day. On one hand, RPA can save this time and effort, and on the other hand, it can help companies reduce overhead costs while streamlining operations. 

However, it is extremely important for you to find the most suitable RPA services provider as it is getting extremely overwhelming these days. Many software development companies offer RPA services, but only a few can deliver the desired results. In this article, we are going to see the top seven factors you should consider for choosing the right RPA provider in 2023. But, before moving ahead, let’s have a glimpse at some interesting facts about robotic process automation. 

• The global RPA market size is expected to reach $11 billion by 2027 with an approximate CAGR of 34 percent (Grand View Research)

• The market for collaborative robotics is expected to reach $12 billion by 2025 (MarketsAndMarkets)

• Employees spend 10 to 25 percent of their productive time on repetitive tasks (Automation Anywhere)

• About 80 percent of finance leaders have either implemented or are planning to implement RPA in business (Gartner)

These facts indicate the growing importance of RPA services in the corporate world. We can certainly expect that this trend is here to stay in the post-COVID era as well. All you need to select the right service provider for your enterprise. Here are the top tips that can assist you in achieving this objective and initiating an automation journey. 

RPA is a disruptive and evolving technology. It can transform your business processes to improve the productivity and efficiency of routine tasks. But, if you want to leverage the benefits of RPA services, it is necessary to fix all the underlying flaws in a business process. Here, a reputed RPA services company can lend a helping hand with the necessary technical expertise and state-of-the-art digital infrastructure. You need to select the RPA partner with the necessary transformation capabilities to achieve strategic goals over the period.  

RPA providers who focus on developing and implementing a single product with top quality can become real experts. Deep insights and experience with a platform can also ensure quicker development cycles and proper implementation. You can significantly reduce the TTM (Time to Market) and get innovative solutions. It is also beneficial to opt for certified RPA partners. It not only proves the service provider’s expertise but also indicates that your RPA services provider is capable of delivering customized solutions. 

Just like other IT service companies, you can ask for a quotation and approximate cost structure from all the RPA service providers you have shortlisted. It can give you an idea about the budget estimation and you can choose the right partner without any cost-related issues. Most RPA partners follow the time & materials cost structure, which may create the wrong incentives. Therefore, it is advisable to choose a partner who offers a transparent risk-sharing model for your company.   

RPA implementation is an ongoing process. Ongoing maintenance and technical assistance require different skill sets, but some RPA providers may not have such capabilities. Therefore, while selecting the right partner, you need to ensure that the provider guarantees the 24/7 operation of bots through a robust support mechanism. Even their robotic processes should work well on a 24/7/365 basis. Quality RPA partners should have the capability to give responsive support in real-time.  

These days, managing an RPA solution gets highly complicated as you need to take care of several bots, processes, and even exceptions. Here, RPA service providers may have to struggle a bit and need to expand beyond the POC (Proof of Concept) at times. You can take customer reviews and go through testimonials of shortlisted RPA service providers to get an idea about their capabilities. You can also get a broad view about their capabilities to meet challenges and address complexities through client testimonials. 

Offshore software development companies have a pool of talent and some of them can provide a 360-degree RPA solution with excellent IT services. Your offshore services provider can offer all the services under one roof in a cost-effective way. All you need to find a reputed and reliable outsourcing partner for RPA solutions.  

It is possible that some RPA service providers have more experience than others in particular industries. In this technology-driven age, such experience is a ‘must have’ for RPA partners. They can utilize domain expertise and experience in business processes to come up with outstanding solutions for specific industries. It is also necessary to find out how the RPA partner can respond to new situations and challenges. You can focus on the RPA implementor who has a proven record of delivering creative and sustainable solutions. 

Simply put, your RPA partner can make or break the automation journey of your enterprise. You need a reliable and intelligent RPA services provider to handle all the aspects ranging from design to implementation and support to maintenance. You can set realistic expectations among stakeholders and make the most of technological advancements with the help of a suitable RPA partner. All the above-mentioned factors will help you make the right decision for your company.

At Silver Touch, we offer the right mix of digital and industry experiences with our in-house certified RPA experts. Be it process discovery, feasibility analysis, or consulting, we offer top-notch RPA services. Just drop us a line at info@silvertouch.com to know more about our IT services and technologies.