Digital transformation is a need of the hour and CEOs are actively searching IT solution providers who can assist them to survive and thrive in this digital age. However, it is better to remember that transformation is an ongoing process and it has a vital role to play in driving efficiency, reducing operational costs, enhancing customer value, and unlocking the real potential of your business.
Today’s competitive and challenging business scenario demands advanced IT solutions that can unlock the exponential value for your enterprise. Thankfully, advancing technology gives us many options to serve this objective. As an entrepreneur, you can either insource or outsource IT services or hiring an agency to ensure growth through the digital transformation of business processes.
Insourcing the digital transformation process needs a lot of time, effort, and money. Outsourcing the process to freelancers does not work either. All you can do to make the most of digital transformation is- to hire a software development company that can give 360-degree IT services at competitive rates. But then, you can find out many such companies these days, and it is increasingly difficult to choose the right IT partner for implementing digital transformation in your company.
Here we present a list of skills or objectives you should look for in your suitable digital business transformation (DBT) partner.
What You Should Look for in the Right IT Solutions Partner?
Location and Experience
The digital transformation process requires proper planning and careful execution. Therefore, the location and experience of the IT solutions provider are very important when you choose the right partner. A lot of IT companies haven’t been around for a long time. But then, we just cannot judge any digital company with its experience in the digital transformation domain. All you need to differentiate the most suitable company from available options for your digital transformation process.
Pricing
Pricing is one of the most important factors to consider while choosing the right digital partner. You need to make sure that the IT solutions provider matches your budget. At times, companies offer multiple service packages, and you can find out the most suitable package. Also, ask them whether you can add or remove the services you do not require during the ongoing digital transformation process.
Agile Approach and Expertise
Domain expertise in futuristic technologies like AI, IoT, AR, RPA (Robotic Process Automation), and machine learning is essential in your ideal IT services partner. What’s more, the company you select should follow the agile approach and driven by its purpose. A creative mindset and an innovation-friendly work culture are other qualities you should look for in your digital partner.
Quality of Work
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At the end of the day, quality of work matters the most. When you want to choose the right IT partner, you should gather all the necessary information regarding their quality, meeting deadlines, and overall process implementation. You can go through their portfolios and even contact with their clients who have worked with them on different projects. You can also make a project timeline and ask the software development company whether it can meet the deadline.
Also Read- How Digital Transformation can lead Your Business toward Success in 2020
Transparency
This is another major factor to consider. You should keep some questions in mind while talking with shortlisted IT partners. These questions will show their openness and transparency, and you can select the right partner based on their answers. You can ask questions like-
- What kind of team structure do you provide for the project?
- What are the roles of various team members?
- Who reports to whom and what kind of experience do team members have?
- However, don’t forget to give a second thought while selecting the company that just says ‘yes’ to everything!
Communication and Reporting
Real-time communication and regular reporting are the keys to success in the technology domain. When you implement digital transformation techniques in your existing business system, chances are high that your employees and customers find it difficult to adjust with changing ways. There, your IT solutions provider can help you with effective communication and reporting at every stage of transformation. When you want to hire a digital transformation partner, it is better to learn how effective their communication skills and reporting techniques.
Approach
Having a digital-first approach is a basic requirement in your preferred IT services provider. When you go digital, there should be little room for the trial-and-error approach because the digitization process requires a small fortune. What’s more, digital transformation to the core is essential to leverage all its benefits. Merely an add-on digital strategy cannot help your organization much. Your IT partner should be digitally native and capable of adding digitization in the core processes of your business. The software development company with a digital-first approach can make it possible with ease.
Customer Experience
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Last but not the least point to consider is customer experience. The software development company you choose should not only customer-centric but also obsessed with providing excellent customer experience. The reason I am mentioning this is because today’s tech-savvy customers expect more from companies with a personalized experience. Your ideal digital transformation partner should be capable of meeting this expectation so that you can ensure customer satisfaction. Simply put, your IT partner should be fanatical about customer experiences so that you can reimagine the future of your company from the eyes of customers.
Concluding Lines
If this sounds confusing and you are still not sure about what exactly you require for transforming your business digitally, it is better to consult a reputed IT solutions provider with your requirements and budget. All you need is high-quality IT services that assist you to get the best ROI (Return on Investment) by embracing digital transformation for your business.
Since inception, we have remained a preferred IT partner for many startups, SMEs, and Fortune 500 companies worldwide. As a leading software development company, we provide a range of IT services including enterprise software services, E-Governance solutions, digital transformation services, RPA services, resilient services, and strategic outsourcing services. We also provide cloud-based IT and ERP solutions to make the most of advancing technology. Our teams of experienced developers keep the end- users in mind while developing enterprise-grade IT solutions.
Do you want to transform your business digitally? Just send us an email with your business requirements at info@silvertouch.com and we will get back to you soon!
